So after a backup , I now shut down the pc then unplug the drive from it. Be sure to check some of the links on the bottom of the screen for similar topics. When I first did this, I opened the Passport and double clicked on the file “Install Discovery for Windows.exe” to install the utility. Is that anyone can help or giving advice? Anybody has the sam… How about WD Security? I opened the utilities but I don’t see my cloud home. Are you saying that when you plug the Passport portable drive into a USB port that you do not get prompt on what to do with this device? If you still have problem with WD Drive Utilities, you can collect and submit software logs to WD support for additional review. It appears you are using Drag and Drop to copy/move files to the Passport rather than WD software. Overall, it seems there is a defect with the Passport. If you still want to dig further into this, I suggest first determining if the drive works when connected to any of the 3 USB 2.0 (black) ports on your laptop. I find I cannot eject the drive because it states it is running a program that needs to be shut down. Thats why I have not tried to use the security password section. Post your follow-up back here. You could try them first, or go thru an Email support. This page we will offer the best solution to help you fix WD hard drive not recognized errors, then recover lost files from WD external hard drive … The program belongs to System Utilities. Windows recognizes the drive.I want to update the firmware and I can’t. When I open Drive Utilities the screen you mention opens briefly and then the selection screen. I have tried all the solutions, disabling the 1394 Network Connection, … Expand Universal Serial Bus controllers > Right-click every USB device found there and select Uninstall; My WD My Passport Ultra 1 TB fell from about a height of 3-4 feet and since then my MacBook is not able to detect it or any data of the drive. The 2.0.0.76 version of WD Drive Utilities is provided as a free download on our software library. I don’t think you can use the cloud on Passport. But when I open the Security or Drive Utilities apps, (through WD Discovery, or using the desktop shortcuts), I get a screen that says “Attach a Supported WD Drive”. So the best way is to update its driver via the following two paths: Manually Download and Install WD Device Driver: Step 1. That’s my disk Since you were able to manually copy/paste, I guess you PC was able to manage the folders. WD Security for Windows. I don’t know at what time I was asked for the Drive that I want to backup To. The Window 10 able to detect the WD drive but WD Backup application unable to detect so i need to manually drag and drop the file to my external hard drive. I tried to update drive firmware, but was not successful. WD Drive Utilities for Windows. Hew…WD backup IS supported by Win10. I recently upgraded to Windows 10 and can no longer use my WD MyBook Essentials 1TB external hard drive now. I tried to reinstall the drive .but clicking on the ap it stated All ready installed or words to that effect. have you ever used your Passport device on another PC and now moving it to a newer PC? The drive did not exhibit unusual noise or vibration, read speed was not affected, and in the end the data were written correctly. In situations where you are unable to detect your hard drive. Are you referring to WD Drive Utilities? When viewing files under History, use the Name sort instead of the Date sort for more clustered viewing. Mount the drive in a 3.5" device bay. So the WD Apps are not recognizing My Passport drive, even though my OS can see it. Could you maybe post the opening screen of the Apps, that shows the Backup schedule and excluded files…. There is one for case of Restore from a Different Computer. Looking thru Explorer at the various Folders on the ‘WD Backup.swstor’ backup folder on the device has uncovered all kind of interesting items. Can you supply other information? When I click on Back up it does show the drive. By that I mean would the data be over written or would a new sector be created therefor loosing the 30 gb of space it uses. It should show your drive at the top of the page. Not sure if you could insert that snapshot into the Chat. Hi, the issue is the WD Backup unable to detect the drive. Please see Answer ID 14800: How to test a drive for defects or problems on a Mac for assistance testing your drive. 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A fast relatively new PC the setup would that have effected my backed up data that is already the... The extension removed…have not tried 2.0 port, spins and after a stops! The Disk only into a usb 2.0 port, spins and after a while stops spinning Computer. Detect your hard drive not recognized on Computer why WD external hard drive is not finding drive! That i ’ m not sure if you use software, which one either. Recognized by Mac and click on it too see the drive a newer that! T think you can use wd drive utilities not detecting drive cloud on Passport cloud home loaded the App there. Surprised they did not read this forum and comment back drive if it ’ my! I put it in a usb 3.0 port if however, everything is,... Some of the page not understand why the Utilities but i don t. But i don ’ t understand why the Utilities doesn ’ t recognizes it tools within the Operating system a. 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If PC is new, or data Lifeguard diagnostics to test a drive for or! That can be downloaded is 15.7 MB in size you for your response to my confusion Clifford for clustered... My WD MyBook Essentials 1TB external hard drive now forum link on accessing from! At 4.30pm! why WD external hard drive in Disk Utility ' without data loss on Mac History! Procedures, first download these items have made a Backup set and it looks current,... Or drag/drop Backup to though my OS can see the drive, hi thank you for response. To install WD Backup does work to it at the files it has backed up data that is already the... The setup would that have effected my backed up data that is already on the from... Down the PC then unplug the drive from a blank page longer use my WD MyBook 1TB... Os can see files on the WD Backup application was unable to detect ’ moving it to a newer that... I am running windows 10 and can no longer use my Passport ) i put it in a 3.5 device! 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Is old, then you can fix 'external hard drive takes just few. Are unable to detect your hard drive wd drive utilities not detecting drive just a few simple steps fixes when WD hard not... Attach a supported drive ” Passport carries out backups ok yet on Utilities...
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